TN Crafter’s Market Refund & Cancellation Policy

At TN Crafter’s Market, we work hard to create successful, organized, and well-promoted events for both vendors and attendees. Because event planning expenses begin immediately after registration, all booth purchases are subject to the following refund and cancellation terms.

Vendor Booth Refund Policy

Standard Cancellation Policy

Vendor booth fees are non-refundable unless otherwise stated in writing by TN Crafter’s Market management.

If a vendor is unable to attend an event after registering, the following options may apply:

• Cancellations made 30 or more days before the event may qualify for a market credit equal to the amount paid, minus any applicable processing fees.
• Cancellations made less than 30 days before the event are generally not eligible for refunds or credits.
• No-call/no-show vendors forfeit all payments made.

Market credits:

• May be used toward future TN Crafter’s Market events
• Are non-transferable unless approved by management
• Must typically be used within 12 months

Weather Policy

TN Crafter’s Market events are considered rain or shine events unless severe weather or dangerous conditions force cancellation or closure.

Refunds will not be issued due to:

• Rain
• Heat
• Cold weather
• Wind
• Low attendance
• Personal scheduling conflicts
• Travel issues

If TN Crafter’s Market cancels an event due to severe weather, emergency situations, venue closure, or circumstances beyond our control, vendors may receive:

• A transfer to a future event,
• Event credit, or
• A partial refund at management discretion.

Handmade & Vendor Approval Policy

TN Crafter’s Market is a curated handmade-focused event. Vendor applications may be denied if products do not align with the event’s standards or categories.

If an application is denied:

• Any payment submitted will be refunded, minus non-refundable processing fees if applicable.
• Refund processing may take 7–10 business days depending on the payment provider.

Food Vendor & Specialty Vendor Policy

Food trucks, trailers, and specialty vendors are subject to the same cancellation policies unless otherwise outlined in a separate written agreement.

Payment Processing Fees

Credit card, Stripe, PayPal, or third-party processing fees may be deducted from eligible refunds, as these fees are often non-refundable to TN Crafter’s Market.

Event Changes

TN Crafter’s Market reserves the right to:

• Adjust booth layouts
• Relocate vendors if necessary
• Modify event hours
• Update event rules or procedures
• Limit certain product categories

Such changes do not qualify for refunds.

Chargebacks & Payment Disputes

By registering for an event, vendors agree to this refund policy. Filing a chargeback without first contacting TN Crafter’s Market to resolve the issue may result in:

• Removal from future events
• Denial of future vendor applications
• Additional collection or administrative action if necessary

Contact Information

For questions regarding cancellations, credits, or event policies, please contact:

TN Crafter’s Market

To request a refund (if eligible), participants must:

1. Email tncraftersmarket@gmail.com
2. Use the subject line: Refund Request – [Vendor or Sponsor Name]
3. Include:
   • Your full name
   • Business name
   • The event in question
   • Date of payment
   • Reason for refund request

Refunds take 7–10 business days to process once approved.

---

By submitting an application or payment as a Vendor or Sponsor, you acknowledge that you have read, understood, and agree to abide by this Refund Policy. This policy ensures fairness, transparency, and financial stability for all TN Crafter’s Market events.