TN Crafter’s Market – Comprehensive Refund Policy for Vendors & Sponsors
TN Crafter’s Market is committed to providing a well-organized, transparent, and community-focused experience for all participants. Because event planning requires significant financial and logistical commitments well in advance, the following Refund Policy outlines all procedures, timelines, and expectations regarding payments made by Vendors and Sponsors.
This policy applies to all events hosted by TN Crafter’s Market, including (but not limited to) Spring Fling, Spooktacular Market, Yuletide Cheer Market, and any future themed events.
I. Vendor Refund Policy
1. Refund Eligibility Window
Vendor booth fees and any associated add-on charges (electricity, booth upgrades, rentals, etc.) are eligible for a refund under the following conditions:
- Refunds are allowed for up to two (2) weeks from the date your application and payment were submitted, provided the event is more than one (1) month away.
- If the event is one month or less away at the time of your refund request:
- No refunds will be issued, regardless of when the application was submitted.
This timeline ensures fairness to all vendors and maintains the financial stability needed to secure venues, permits, and advertising.
2. Non-Refundable After Deadline
Once the refund eligibility window closes, all vendor payments become strictly non-refundable. This includes:
- Standard booth fees
- Double or upgraded booth fees
- Food vendor fees
- Electricity or utilities add-ons
- Table, chair, or rental fees
- Any other event-related add-on purchased through TN Crafter’s Market
These funds are allocated immediately toward essential event costs including venue rental, insurance, marketing, security, and logistics.
3. Vendor Withdrawal
If a vendor decides to withdraw from the event for any reason after the refund window closes:
- No refund or credit will be issued.
- Booth spaces may not be transferred, resold, or gifted to another party unless approved in writing by TN Crafter’s Market.
- No-shows on the day of the event automatically forfeit all fees.
4. Event Cancellation or Rescheduling by Organizer
In the rare event that TN Crafter’s Market must cancel or significantly reschedule an event:
Vendors will be given the option to choose one of the following:
- A full refund of booth fees
- A credit for a future TN Crafter’s Market event of the same booth size
TN Crafter’s Market is not liable for any additional losses or expenses incurred by vendors (lodging, travel, supplies, labor, etc.).
5. Force Majeure Events
Events outside the organizer’s control include, but are not limited to:
- Severe weather (tornadoes, severe storms, flooding, etc.)
- Government restrictions or mandated shutdowns
- Venue closures
- Public safety emergencies
- Acts of nature (fire, widespread power outage, etc.)
If a Force Majeure event occurs:
- TN Crafter’s Market will attempt to reschedule the event, apply credits, or issue fair refunds based on the situation.
- Full refunds may not always be possible, depending on what costs have already been paid.
II. Sponsor Refund Policy
Sponsorships help fund marketing, advertising, community engagement, and logistics that directly impact the event’s success. Because sponsor recognition begins early, the refund structure differs from that of vendors.
1. Sponsorship Refund Eligibility
- Sponsorship fees are refundable for up to two (2) weeks after payment, provided promotional materials have not yet been produced, printed, or published.
- If sponsor logos, names, or business information have been used in any of the following, refunds cannot be issued:
- Flyers (digital or printed)
- Posters, banners, or signage
- Social media promotions
- Website listings
- Press releases
- Paid advertisements
Once promotional materials have been created, the investment is considered utilized and is therefore non-refundable, even if within the initial two-week window.
2. Non-Refundable After Promotion or Deadline
All sponsorship fees become strictly non-refundable under the following circumstances:
- The event is one (1) month or less away
- Promotional materials featuring the sponsor have been publicly posted or printed
- Sponsor benefits have already been partially delivered (social media posts, website placement, physical advertisements, vendor bag inserts, etc.)
3. Sponsorship Withdrawal
If a sponsor chooses to withdraw after the non-refundable point:
- No refunds or credits will be issued
- TN Crafter’s Market may remove promotional placements at its discretion, but is not required to do so
4. Event Cancellation or Rescheduling by Organizer
If TN Crafter’s Market cancels the event:
Sponsors may choose either:
- A full refund, or
- A rollover of all sponsorship benefits to the next comparable event
If the event is rescheduled:
- Sponsor benefits will transfer automatically to the new date unless otherwise requested.
III. Refund Request Process
To request a refund (if eligible), participants must:
- Email tncraftersmarket@gmail.com
- Use the subject line: Refund Request – [Vendor or Sponsor Name]
- Include:
- Your full name
- Business name
- The event in question
- Date of payment
- Reason for refund request
Refunds take 7–10 business days to process once approved.
IV. Acceptance of Policy
By submitting an application or payment as a Vendor or Sponsor, you acknowledge that you have read, understood, and agree to abide by this Refund Policy. This policy ensures fairness, transparency, and financial stability for all TN Crafter’s Market events.
